Customer Experience
DQ provides you with a clear view of customer needs and seamlessly optimizes your customer experience through efficient processes. This transformation includes analyzing and improving interaction processes to offer your customers a unique experience with your company and your products. After all, a needs-oriented customer experience is crucial to the success of your brand and sets your company apart from the competition in the long term.
Procedure
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01
Status quo & GAP analysis
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02
Develop target image
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03
Optimize CX strategy
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04
Identification of use cases & technology selection
Goal
Differentiate yourself from the competition with a needs-oriented customer experience.